{"id":2581,"date":"2026-03-08T17:55:46","date_gmt":"2026-03-08T10:55:46","guid":{"rendered":"https:\/\/thesandyspa.com\/faqs\/"},"modified":"2026-11-03T20:21:34","modified_gmt":"2026-11-03T13:21:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/thesandyspa.com\/de\/faqs\/","title":{"rendered":"H\u00e4ufige Fragen"},"content":{"rendered":"\n\n\n\n\n<div id=\"sandy-faqs-wrapper\"><style>#sandy-faqs-wrapper{max-width:900px;margin:0 auto;padding:60px 20px;font-family:'Lato',Helvetica,Arial,sans-serif;color:#333;line-height:1.6}#sandy-faqs-wrapper *{font-weight:400!important}.faq-header{text-align:center;margin-bottom:50px}.faq-header h1{font-size:2.5rem;color:#2F5A47;margin-bottom:15px}.faq-header p{font-size:1.1rem;color:#666;max-width:600px;margin:0 auto}.faq-category{font-size:1.5rem;color:#C05530;margin:40px 0 20px;padding-bottom:10px;border-bottom:1px solid #eee}.faq-item{background:#fff;border:1px solid #e5e5e5;border-radius:8px;margin-bottom:15px;box-shadow:0 2px 8px rgb(0 0 0 \/ .02);overflow:hidden}.faq-item summary{padding:20px 25px;font-size:1.15rem;color:#2F5A47;cursor:pointer;outline:none;list-style:none;position:relative;transition:background 0.3s ease}.faq-item summary::-webkit-details-marker{display:none}.faq-item summary:hover{background:#fcfaf8}.faq-item summary::after{content:'+';position:absolute;right:25px;top:50%;transform:translateY(-50%);font-size:1.5rem;color:#C05530;transition:transform 0.3s ease}.faq-item[open] summary::after{content:'-'}.faq-item[open] summary{border-bottom:1px solid #eee}.faq-answer{padding:20px 25px;color:#555;background:#faf7f2;font-size:1.05rem}.faq-answer ul{margin-top:10px;padding-left:20px}.faq-answer li{margin-bottom:8px}<\/style><div class=\"faq-header\"><h1>H\u00e4ufige Fragen<\/h1><p>H\u00e4ufige Fragen vor Ihrem Besuch im The Sandy Spa &amp; Nail am An Bang Beach in Hoi An: Transfer, Buchung und Stornierung, Zahlung, Trinkgeld und Schwangerschaft.<\/p><\/div><h2 class=\"faq-category\">Transfer und Anfahrt<\/h2><details class=\"faq-item\">\n<summary>Wie funktioniert der kostenlose Transfer?<\/summary><div class=\"faq-answer\"><p>Wir bieten einen kostenlosen privaten Hin- und R\u00fccktransfer in Da Nang und Hoi An. Daf\u00fcr muss Ihre Buchung diese Bedingungen erf\u00fcllen:<\/p><ul><li>Mindestens 2 G\u00e4ste buchen gemeinsam.<\/li><li>Jeder Gast w\u00e4hlt eine Behandlung ab 90 Minuten.<\/li><\/ul><p>Bitte buchen Sie mindestens 30 Minuten vorher, damit wir den Wagen bereitstellen k\u00f6nnen.<\/p><\/div>\n<\/details><h2 class=\"faq-category\">Buchung und Stornierung<\/h2><details class=\"faq-item\">\n<summary>Muss ich eine Anzahlung leisten?<\/summary><div class=\"faq-answer\"><p>Nein, eine Anzahlung ist nicht n\u00f6tig. Buchen Sie \u00fcber das Formular auf der Website oder per WhatsApp. Buchen Sie am besten fr\u00fch, damit Sie Ihre Wunschzeit und Therapeutin bekommen.<\/p><\/div>\n<\/details><details class=\"faq-item\">\n<summary>Wie kann ich stornieren oder umbuchen?<\/summary><div class=\"faq-answer\"><p>Bitte stornieren Sie mindestens 24 Stunden vorher, das hilft uns bei der Tagesplanung. Wenn Sie nur die Uhrzeit \u00e4ndern m\u00f6chten, sagen Sie uns mindestens 180 Minuten vorher Bescheid, dann planen wir Team und R\u00e4ume um.<\/p><\/div>\n<\/details><details class=\"faq-item\">\n<summary>Was passiert, wenn ich zu sp\u00e4t komme?<\/summary><div class=\"faq-answer\"><p>Wir versuchen, Sie trotzdem zu behandeln. Damit die n\u00e4chsten G\u00e4ste nicht warten m\u00fcssen, kann die Behandlung je nach Belegung des Raums k\u00fcrzer ausfallen.<\/p><\/div>\n<\/details><h2 class=\"faq-category\">Zahlung und Trinkgeld<\/h2><details class=\"faq-item\">\n<summary>Welche Zahlungsarten akzeptieren Sie?<\/summary><div class=\"faq-answer\"><p>Bargeld in VND, USD und KRW sowie Visa, Mastercard, Google Pay, Apple Pay und Samsung Pay. F\u00fcr Karten- und Wallet-Zahlungen f\u00e4llt eine Geb\u00fchr von 3 % an.<\/p><\/div>\n<\/details><details class=\"faq-item\">\n<summary>Ist das Trinkgeld im Preis enthalten?<\/summary><div class=\"faq-answer\"><p>Nein, Trinkgeld ist nicht enthalten. Es ist freiwillig und ganz Ihnen \u00fcberlassen.<\/p><\/div>\n<\/details><h2 class=\"faq-category\">Ausstattung und Gesundheit<\/h2><details class=\"faq-item\">\n<summary>Gibt es Paarr\u00e4ume und Duschen?<\/summary><div class=\"faq-answer\"><p>Ja, es gibt Paarr\u00e4ume und ger\u00e4umige R\u00e4ume f\u00fcr Familien mit 3 bis 5 Personen. Die Behandlungsr\u00e4ume haben eigene Duschen. Damit wir den Raum f\u00fcr die n\u00e4chsten G\u00e4ste vorbereiten k\u00f6nnen, bitten wir um h\u00f6chstens 10 Minuten Duschzeit pro Person.<\/p><\/div>\n<\/details><details class=\"faq-item\">\n<summary>Sind Behandlungen in der Schwangerschaft m\u00f6glich?<\/summary><div class=\"faq-answer\"><p>Ja, wir bieten eine spezielle Schwangerschaftsmassage an. Zur Sicherheit von Mutter und Kind nur vom 3. bis zum 8. Schwangerschaftsmonat.<\/p><\/div>\n<\/details><details class=\"faq-item\">\n<summary>Was ist bei Allergien oder empfindlicher Haut?<\/summary><div class=\"faq-answer\"><p>Wir verwenden gepr\u00fcfte Massage\u00f6le. Wenn Sie auf N\u00fcsse oder bestimmte Inhaltsstoffe allergisch sind oder Vorerkrankungen haben, sagen Sie es bitte vor der Behandlung an der Rezeption, damit wir uns darauf einstellen k\u00f6nnen.<\/p><\/div>\n<\/details><\/div> <script type=\"application\/ld+json\">{\n \"@context\": \"https:\/\/schema.org\",\n \"@graph\": [\n  {\n   \"@type\": \"WebSite\",\n   \"@id\": \"https:\/\/thesandyspa.com\/#website\",\n   \"url\": \"https:\/\/thesandyspa.com\/\",\n   \"name\": \"The Sandy Spa & Nail\",\n   \"description\": \"Premium Massage & Spa in Hoi An\",\n   \"publisher\": {\n    \"@id\": \"https:\/\/thesandyspa.com\/#organization\"\n   },\n   \"potentialAction\": [\n    {\n     \"@type\": \"SearchAction\",\n     \"target\": {\n      \"@type\": \"EntryPoint\",\n      \"urlTemplate\": \"https:\/\/thesandyspa.com\/?s={search_term_string}\"\n     },\n     \"query-input\": \"required name=search_term_string\"\n    }\n   ],\n   \"inLanguage\": [\"en\", \"ko\", \"ja\", \"zh-TW\", \"ru\", \"de\"]\n  },\n  {\n   \"@type\": [\n    \"DaySpa\",\n    \"NailSalon\",\n    \"HealthAndBeautyBusiness\"\n   ],\n   \"@id\": \"https:\/\/thesandyspa.com\/#organization\",\n   \"name\": \"The Sandy Spa & Nail\",\n   \"alternateName\": [\n    \"The Sandy Spa\",\n    \"The Sandy Spa An Bang Beach\",\n    \"The Sandy Spa Hoi An\",\n    \"\ub354 \uc0cc\ub514 \uc2a4\ud30c & \ub124\uc77c\",\n    \"\ub354 \uc0cc\ub514 \uc2a4\ud30c\",\n    \"\ub354 \uc0cc\ub514 \uc2a4\ud30c \uc548\ubc29\ube44\uce58\",\n    \"\ub354 \uc0cc\ub514 \uc2a4\ud30c \ud638\uc774\uc548\",\n    \"\u30b6\u30fb\u30b5\u30f3\u30c7\u30a3\u30fc\u30b9\u30d1\",\n    \"The Sandy Spa \u5b89\u90a6\u6d77\u7058\"\n   ],\n   \"url\": \"https:\/\/thesandyspa.com\/\",\n   \"logo\": \"https:\/\/thesandyspa.com\/wp-content\/uploads\/2026\/04\/the-sandy-spa-nail-an-bang-hoi-an-logo.png\",\n   \"image\": \"https:\/\/thesandyspa.com\/wp-content\/uploads\/2026\/04\/the-sandy-spa-nail-front-an-bang-hoi-an.webp\",\n   \"hasMap\": \"https:\/\/maps.google.com\/?cid=16597494554705354302\",\n   \"description\": \"Your Private Sanctuary. 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Bitte buchen Sie mindestens 30 Minuten vorher.\"\n     }\n    },\n    {\n     \"@type\": \"Question\",\n     \"name\": \"Muss ich eine Anzahlung leisten?\",\n     \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Nein, eine Anzahlung ist nicht n\u00f6tig. Buchen Sie \u00fcber das Formular auf der Website oder per WhatsApp, am besten fr\u00fch, damit Sie Ihre Wunschzeit bekommen.\"\n     }\n    },\n    {\n     \"@type\": \"Question\",\n     \"name\": \"Wie kann ich stornieren oder umbuchen?\",\n     \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Bitte stornieren Sie mindestens 24 Stunden vorher. F\u00fcr eine \u00c4nderung der Uhrzeit sagen Sie uns mindestens 180 Minuten vorher Bescheid.\"\n     }\n    },\n    {\n     \"@type\": \"Question\",\n     \"name\": \"Was passiert, wenn ich zu sp\u00e4t komme?\",\n     \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Wir versuchen, Sie trotzdem zu behandeln. 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Es ist freiwillig und ganz Ihnen \u00fcberlassen.\"\n     }\n    },\n    {\n     \"@type\": \"Question\",\n     \"name\": \"Gibt es Paarr\u00e4ume und Duschen?\",\n     \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Ja, es gibt Paarr\u00e4ume und R\u00e4ume f\u00fcr Familien mit 3 bis 5 Personen. Die Behandlungsr\u00e4ume haben eigene Duschen, h\u00f6chstens 10 Minuten pro Person.\"\n     }\n    },\n    {\n     \"@type\": \"Question\",\n     \"name\": \"Sind Behandlungen in der Schwangerschaft m\u00f6glich?\",\n     \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Ja, wir bieten eine spezielle Schwangerschaftsmassage an, zur Sicherheit von Mutter und Kind nur vom 3. bis zum 8. Schwangerschaftsmonat.\"\n     }\n    },\n    {\n     \"@type\": \"Question\",\n     \"name\": \"Was ist bei Allergien oder empfindlicher Haut?\",\n     \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Wir verwenden gepr\u00fcfte Massage\u00f6le. Bei Allergien gegen N\u00fcsse oder bestimmte Inhaltsstoffe oder bei Vorerkrankungen sagen Sie es bitte vor der Behandlung an der Rezeption.\"\n     }\n    }\n   ]\n  }\n ]\n}<\/script><style>:lang(de) #shs-service-detail-wrapper p,:lang(de) #shs-service-detail-wrapper li{hyphens:auto}.shs-price-table td:not(:first-child){white-space:nowrap}h1,.shs-flat-btn{text-transform:none!important;letter-spacing:0!important}<\/style>\n\n\n\n<div class=\"sandy-mini-contact\">\n<p class=\"sandy-mc-title\">Fragen? 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