Frequently Asked Questions

Everything you need to know before your visit to The Sandy Spa & Nail at An Bang Beach, Hoi An.

Transportation & Location

How does the free pick-up and drop-off service work?

We provide complimentary 2-way private transportation across Da Nang and Hoi An. To qualify for this service, your reservation must meet the following conditions:

  • Minimum of 2 guests booking together.
  • Each guest must select a treatment lasting 90 minutes or longer.

Please finalize your booking at least 30 minutes in advance so we can prepare your private car.

Booking & Cancellation

Do I need to pay a deposit in advance?

No deposit is required. You can easily secure your booking through our website form, WhatsApp, or KakaoTalk. We highly recommend booking as early as possible to guarantee your preferred time slot and therapists.

What is your cancellation and rescheduling policy?

We kindly request that you notify us 24 hours in advance if you need to cancel, as this helps us manage our daily operations. If you only need to change your appointment time, please inform us at least 180 minutes prior to your scheduled time so we can rearrange our staff and rooms.

What happens if I arrive late?

We will do our best to accommodate you. However, to respect the schedule of the guests booked after you, your treatment time may be shortened depending on the real-time availability of the room.

Payment & Tipping

What payment methods do you accept?

We accept cash in VND, USD, and KRW. For electronic payments, we accept Visa, Mastercard, Google Pay, Apple Pay, and Samsung Pay. Please note that a standard 3% transaction surcharge applies to all card and electronic wallet payments.

Is tipping included in the price?

Tipping is not included in our menu prices. Gratuity is completely optional and entirely at your own discretion based on how much you enjoyed the service.

Facilities & Health

Do you have private couple rooms and shower facilities?

Yes, we offer beautiful private rooms for couples, as well as spacious rooms for families of 3 to 5 people. En-suite showers are available inside the massage rooms. We kindly ask guests to limit shower time to 10 minutes per person so we can perfectly prepare the room for the next reservation.

Are your treatments safe for pregnant women?

Absolutely. We offer specialized prenatal massage therapies. For the utmost safety of the mother and baby, this service is strictly reserved for women between their 3rd and 8th month of pregnancy.

What if I have allergies or sensitive skin?

We use premium massage oils that meet strict quality certifications. However, if you have a history of allergies to specific nuts, ingredients, or have any medical conditions, please declare this to our receptionist before your treatment so we can take the appropriate precautions for you.